Privacy Policy

1. Who We Are

Dundas Urgent Care operates this website and provides medical and clinic related services in Mississauga, Ontario. This Privacy Policy applies to information collected through our website and other digital communication channels connected to our clinic.

If you have questions about this Privacy Policy or how your information is handled, please contact us using the details listed at the bottom of this page.

2. Information We May Collect

We may collect personal and non personal information when you use our website or contact our clinic.

Personal Information You Provide

This may include:

• Your name
• Phone number
• Email address
• Information you provide in contact forms or appointment request forms
• Reason for contact or service inquiry
• Any other details you choose to submit through the website

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referral source
• Click activity and website interactions

This information helps us understand how visitors use our website and improve performance, usability, and marketing effectiveness.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your questions or requests
• Contact you regarding clinic related inquiries
• Process appointment or consultation requests
• Improve website functionality and user experience
• Measure website traffic and visitor engagement
• Evaluate the effectiveness of advertising and marketing campaigns
• Support website security and performance
• Meet legal, regulatory, or operational requirements

We only use personal information for purposes that are appropriate to the operation of our clinic and website.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to support website functionality, analytics, and marketing performance.

Types of Technologies We May Use

These may include:

• Essential cookies required for website operation
• Performance and analytics cookies
• Advertising and remarketing technologies
• Conversion tracking tools
• Session and preference cookies

Analytics and Marketing Tools

We may use tools such as:

• Google Analytics
• Google Tag Manager
• Google Ads tracking features
• Meta Pixel
• Meta Conversions API
• Other performance and marketing tracking tools used to understand visitor activity and campaign results

These technologies may collect information about how users interact with our website, such as pages viewed, buttons clicked, traffic sources, device type, and actions taken after viewing or clicking advertisements.

How Cookies Help Us

These tools help us:

• Understand website traffic and visitor behaviour
• Improve content and user experience
• Measure ad campaign performance
• Improve marketing relevance
• Identify technical issues and optimize website performance

You can adjust your browser settings to refuse or delete cookies. Please note that some website features may not function properly if cookies are disabled.

5. Advertising and Third Party Tracking

We may use third party advertising and analytics providers to help us measure website traffic and advertising effectiveness.

For example, platforms such as Google and Meta may use cookies, pixels, tags, or similar technologies to:

• Understand how visitors interact with our website
• Track conversions after ad interactions
• Build audience insights
• Support remarketing and campaign measurement

These third parties may process information according to their own privacy policies and terms. We encourage users to review the privacy practices of any third party platforms they interact with.

6. How We Share Information

We do not sell personal information collected through our website.

We may share information only when reasonably necessary with:

• Website service providers
• Analytics and marketing platforms
• Form processing or communication tools
• Technology providers supporting website performance or security
• Legal or regulatory authorities if required by law

Information shared with service providers is limited to what is reasonably necessary for them to perform their services.

7. How We Protect Information

We take reasonable administrative, technical, and organizational steps to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, server, email transmission, or electronic storage method can be guaranteed to be completely secure. Users should avoid submitting highly sensitive medical details through general website contact forms unless specifically instructed to do so.

8. Medical and Health Information

Our website may allow users to request information or contact the clinic regarding medical services. Website forms are intended for general communication, appointment related requests, and service inquiries.

Please do not send urgent medical information or emergency requests through website forms or email.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.

9. Retention of Information

We may retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Maintain business and website records
• Improve services
• Meet legal or regulatory requirements
• Resolve disputes or enforce our policies

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Your Choices

You may choose not to submit personal information through our website. You may also:

• Disable cookies through your browser settings
• Contact us to ask about the information you submitted through our website
• Request updates or corrections to your contact information where appropriate

Please note that disabling cookies may affect some website features or functionality.

11. Third Party Links

Our website may contain links to external websites or third party services. We are not responsible for the privacy practices, content, or policies of those third party websites. Users should review their privacy policies separately.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate supervision or lawful basis. If you believe personal information has been submitted by a child inappropriately, please contact us so we can review and address the issue.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, legal requirements, or business practices. Updated versions will be posted on this page with a revised effective date.

14. Contact Information

If you have questions about this Privacy Policy or how information is handled through our website, please contact: